hristopher Russell owned a small bar in Chesapeake Beach, Maryland, but, like a lot people these days, figured he had better odds hooking up online.
"' Let me go ahead and put in my credit card information.'" Russell paid 0 for 1,000 credits, which he could spend on sending replies or virtual gifts. After a few months of rejection, he didn't bother to log back on Ashley Madison again.
Last July, he found out that he wasn't the only one getting the silent treatment.
A hacker group called The Impact Team leaked internal memos from Ashley Madison's parent company, Avid Life, which revealed the widespread use of sexbots — artificially-intelligent programs, posing as real people, intended to seduce lonely hearts like Russell into paying for premium service. The strangers hitting you up for likes on Facebook? And, like many online trends, this one's rising up from the steamier corners of the web.
“Online forms transferred the work [of initial intake] from company to the [customer],” Cancel says. It pops up, asks a few questions, and gets you where you need to go. And Cancel's goal is to make Drift Bot smarter, both by improving the artificial intelligence aspects and by letting companies give more fine-grain roles to employees.
Cancel also wants to keep the cadence of his time at Hub Spot, which releases features at a ferocious pace.